Refunds

When a payment can be refunded

Last updated 25 July 2026

Publication failure

If M-Pesa confirms payment but the portfolio does not publish, contact us with the M-Pesa receipt. We will first recover and publish the paid portfolio. If we cannot do so within two business days, we will refund the confirmed portfolio payment.

Before paying

The builder provides an exact preview using the customer's content and chosen template. Customers should review spelling, claims, links, images, section content, and template choice before approving the M-Pesa request.

After successful publication

Because the service creates and publishes a personalized digital product immediately, a change of mind after successful publication is not automatically refundable. We will correct technical defects and provide the self-editing tools included with the purchase. This does not limit any non-waivable rights under applicable Kenyan law.

Renewals

If a confirmed renewal payment does not extend the portfolio's hosting term, we will first correct the entitlement. If we cannot do so within two business days, we will refund that confirmed renewal payment. Renewal time already successfully applied is not automatically refundable.

How to request help

Email mark.gi.mur@gmail.com with the portfolio name, M-Pesa receipt, payment phone number, and a description of the problem. Never send an M-Pesa PIN.