AI that invents missing evidence is worse than no AI.
When a system cannot verify what a person said, uploaded, or approved, it should ask—not fill the gap with something statistically plausible.
Notes
Short arguments from current product work. These are working positions, not permanent doctrine; better evidence is allowed to change them.
When a system cannot verify what a person said, uploaded, or approved, it should ask—not fill the gap with something statistically plausible.
Payment verification, idempotency, retries, recovery tools, ownership, and clear error states matter as much as the happy-path interface.
M-Pesa, constrained devices, mobile-first behavior, and regional buying patterns shape the product itself. They should influence architecture from the beginning.
The real test is whether people can trust it with their work, recover when something fails, and understand what happened without calling the builder.